Frequently asked questions and answers...

In addition to installation and service, do you sell electronics—like

flat screen TVs—or do I have to purchase them separately?

We do sell equipment! When we design a system for you, we’re hoping you’ll buy the complete system from us. However, when we’re designing your system, we don’t constrain ourselves to the brands we carry. We want you to have the system that most closely matches your needs. Sometimes the best option is a product we don’t carry. If so, we’ll inform you in our proposal and work to find the best price.

Are you cheaper than a local electronics retailer?

There is no price difference between purchasing your systems through Audiospace versus a local retailer. In fact, we’re so certain of this fact that we offer a 30-day price guarantee matching any local authorized retailer.

Are you bonded and insured?

Yes.

What about Internet pricing?

When you want a real bargain, the Internet can be a great place for a great deal. If you find a great deal that you just can’t pass up, we’d be happy to work with you to incorporate that component into your system. As you might expect, we won’t be able to support you the same way we could if it’s a product we sold to you. If there are issues or defects with a product that we didn’t sell you, we’ll work just as hard to troubleshoot and fix the problem at our regular hourly rates.

Is it safe to buy equipment off the Internet?

Sometimes yes, sometimes no. While there are many online retailers with excellent reputations, there are just as many with not-so-good reputations. Beware of a few things: Most manufacturers will only support products sold through authorized resellers. In many cases, those manufacturers don’t sell through Internet retailers. If you see it online, check to be certain it’s new and not reconditioned. Make sure it’s covered under the manufacturer's warranty. And make sure you have a way to get a replacement (including shipping charges) if it shows up at your door inoperable or damaged.

Does Audiospace design or install commercial or residential electronic systems?

Audiospace is both a commercial and residential contractor. We are equally excited to work on your home or your commercial space.

Do you provide a warranty?

Yes. We provide a warranty on our labor for a period of one year from the date of your final invoice on any system that is designed by Audiospace and installed per the original design.

What if a component goes bad within the warranty period?

We help facilitate getting support from the manufacturer. As you might imagine, we will charge for parts and labor if a component is found to be defective.

I’m pretty handy. Can I just mount this flat screen myself?

Possibly. However, you want that shiny new TV and surround system so you can enjoy your favorite movies, eat popcorn and hang out with your friends and family. You don’t want this new TV because you want a new home improvement project! Let us use our experience, knowledge, tools, spare parts, and time to deliver what you really want: a relaxing Saturday watching movies at home!

Can I buy the equipment from you and install it myself?

Yes. However, only the standard manufacturer’s warranty applies.

Can I buy the equipment from someone else and have you
install it for me?

Yes. We can work for you on an hourly basis. However, we only provide our one year labor warranty on systems that are designed by Audiospace.

When is the best time to get you involved in my project?

As early as possible. If we become involved in the design or building phase of a project, then we can assist in the layout of needed power, as well as in the location of electronics.

I have questions not covered here.

Please contact us at 206-306-6566 in Seattle WA, 604-202-9982 in Vancouver BC, or by email at [info@audiospace.tv] with any questions you still have.